AI (artificial intelligence) has digitally transformed many organizations in the past couple of years. And when combined with RPA (robotic process automation) provides end-to-end intelligent automation (IA) solution – providing multiple benefits that aid in digital transformation from procuring to pay in organizations.  

This fusion has created a great hype lately and is assumed to continue increasing business efficiencies as mainstream technology of 2022.  

RPA Paired With AI = A Growing Relationship

Combine Intelligent Automation with AI & RPA

Intelligent Automation Is All About Cooperation, Not Competition

Today, organizations seek value-added focus, greater efficiency, cost savings, and control over data and processes. It is only possible with a collaborative ecosystem like comprehensive intelligent automation encompassing an RPA tool and AI solution. Each solution delivers a unique value, but they result in more combined value when used together. And this is the only point where 1 + 1 = 3 becomes a feasible answer.

Deloitte’s 2021 intelligent automation survey stated that “73% of businesses are steering well to adopt intelligent automation, a remarkable jump of 58% from 2019.” 

Technology Portfolio of respondents to support intelligent automation strategy

Source: Deloitte Analysis 


How does IA help businesses? 

Intelligent automation enhances the business processes and gives your company a competitive edge as you scale. 

Robotic process automation alone is not enough. Enterprises looking to truly transform how they process data cannot achieve it solely with RPA. The reason is that RPA tools cannot deal with unstructured data that accounts for the majority of data in most organizations. This is where a business solution with AI capabilities comes in, giving automation platforms cognitive skills that enable them to read and process business documents and data as humans would – quickly and without needing templates.  

IA = RPA + AI –> An Unbeatable Combination

Use cases of intelligent process automation (IPA) take advantage of NLP (natural language processing), artificial intelligence (ML/DL), and OCR (optical character recognition) techniques to understand unstructured data (videos, business documents, emails, etc.) and take out all important and necessary information you need to perform different organizational tasks.  

Everyday use cases of IA: 

IPA complements RPA when used together to deal with cluttered, raw data. Simultaneously, RPA handles highly organized, structured data (names, addresses, stock information, geolocation, etc.) of an enterprise, enabling it to apply automation technology in multiple tasks. Besides streamlining the business processes, the following use cases of intelligent automation better illustrate the point.  

  • Corporate email inbox 
  • Contract renewals 
  • Invoice automation 
  • Insurance claims
  • Fraud detection 
  • Financial document analysis 
  • Customer service automation 
  • Object and document recognition

Accelerate your digital transformation: 

Gartner Research, a leading industry analyst, reported that “RPA technology usually costs one-third the amount of an offshore employee and one-fifth of an onshore employee.” 

Moreover, for greater efficiency, productivity, and compliance, about 80% of the finance leaders adopted the role of RPA in finance automation or are planning to increase ROI on finance robotics. Still, the adoption of new automation technologies remains challenging.

RPA Cost

Put IA to work for your business!  

Adopting intelligent RPA is one of the biggest news of the times. Here are some primary benefits of using intelligent automation in 2022 and beyond.   

  • Cost efficiency 
  • Control over data and processes
  • Value-added focus 
  • Actionable insights   
  • Easier compliance audits 
  • Enhanced customer experience 
  • Focus on higher-value tasks 
  • Eliminating human errors 
  • Increased employee satisfaction 
  • Improved speed and accuracy

The Verdict: 

Looking ahead, intelligent process automation will continue to accelerate, empowering businesses to make optimal use of automated solutions to deal with the most complex enterprise-wide processes. And in 2022, it looks like enterprises will use AI-powered RPA solutions more extensively.